FREQUENTLY ASKED QUESTIONS
I want to exchange my item. How can I do this?
On the back of your Invoice you will find your exchange form (or email us if you didn't!) Jump online to make sure we have stock of the item you wish to exchange for and fill the form out accordingly. Post your items back to us and we will be in touch from there! Check out all of our return specific information here.
Where is your swimwear manufactured?All of our swimwear is made in Bali, Indonesia.
I really want my suit to wear on the weekend! Do you express ship?Yes of course! Select the express shipping option at checkout. Please note that although the express shipping option offers tracking, this service does not offer signature on delivery so your parcel will be left at your delivery address. We do not take responsibility for any missing parcels when express shipped.
Do you ship internationally?Yes, we do! Check out all of our shipping information here.
How long does delivery normally take?
Standard delivery within Australia generally takes 3-7 business days.
Express delivery within Australia is generally overnight.
International delivery generally takes 7-21 business days.
What are the delivery rates?
For standard delivery Australia wide there is flat rate of $10.
For express delivery Australia wide there is flat rate of $15.
For International deliveries there is a flat rate of $25.
I’m still confused about what size to get. Can you help?
Yes we can. Chat to us LIVE online through our online messenger service (bottom right hand side of your page) or email us at firstname.lastname@example.org so we can assist you further in picking the right suit for you!
Will my Aloé suit last? What is your quality like?
All of our suits are made of the highest quality, soft and buttery fabrics, sourced internationally. Whilst they are long lasting, to make sure you get the most life out of your suits, follow our care guide here. We are proud of our product, a product that our customers love, you can read some testimonials from happy customers here.
What does your fabric feel like?
All of our fabrics have a soft, buttery feeling with a seamless finish. This means there is no visible elastic band on the suit and nothing rubbing or digging onto your skin, giving a smooth comfortable fit.
Do any of your suits have padding or underwire?
No, all of our suits are hardware, underwire and padding free to ensure they can all be fully reversible.
What is the best way to get in touch?
The easiest way to reach us is by chat to us LIVE online through our online messenger service (bottom right hand side of your page) or email us at email@example.com and we will get back to you within 48 hours!