RETURNS & EXCHANGES
We understand that sometimes its hard to get swimwear sizing right, especially without being able to try it on. In saying this, we will happily exchange your full priced swimwear for another size, as long as it is returned to us unworn, unwashed and in it’s original state with hygiene strip in place. Unfortunately we do not except returns for a simple change of mind.
Should you wish to exchange an item and you did not receive an exchange form with your order, you can download a copy of the form here
The swimwear must be accompanied with a completed exchange form, sanitary stickers and original hang tags still attached as well as appropriate exchange fees as detailed on the form. You’re returned goods will be put through a quality review, assessed and either repaired or replaced.
Please ensure that you send your item via registered post as we are not responsible for lost or misdirected exchanges if you do not have proof of shipping and tracking.
If you happen to receive the wrong size, colour or style or there is a manufacturer defect to the merchandise, we will of course waiver the exchange fee.
PLEASE NOTE: We do not do refunds. Shipping and handling charges will non be refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.
PLEASE NOTE WE DO NOT OFFER REFUNDS FOR PURCHASES MADE ON AFTERPAY. ALL SALES VIA AFTERPAY ARE FINAL. IF WE ARE UNABLE TO EXCHANGE WE WILL PROVIDE A CREDIT TO THE VALUE OF THE PURCHASE.
*ALL SALE ITEMS ARE FINAL, NO EXCHANGES OR REFUNDS WILL BE ACCEPTED ON THESE ITEMS.
We offer regular shipping for customers worldwide, however we understand that you may need your suit urgently to wear to on the weekend, in this instance please email us at hello@aloeswimwear and we would be happy to arrange and discuss costs for express shipping and postage. All domestic and international items will be sent via registered post which includes basic tracking and signature on delivery.
Australia wide standard shipping (generally 3-7 business days) - Flat rate of $10
Australia wide express shipping (overnight, if order is in by 12pm)- Flat rate of $15
International (generally 7-21 business days) - Flat rate of $25
If a delivery is attempted whilst no one is home the courier will leave a 'sorry we missed you slip' and proceed to deliver your item to the nearest post office for your collection.
Orders placed on a weekend will be dispatched on the following Monday. Once your item has been distributed to Australia Post it becomes their responsibility and often shipping times can vary.
PLEASE NOTE: All international orders are sent via Australia Post Track and Trace International. We will provide you with a tracking number on request, however on some occasions these are not real-time trackable, they are only traceable in the event they go missing.