RETURNS & EXCHANGES
We understand that sometimes its hard to get swimwear sizing right, especially without being able to try it on. In saying this, we will happily exchange your swimwear for another size or style, as long as it is returned to us unworn, unwashed and in it’s original state with hygiene strip in place.
Should you wish to make an exchange you can download a copy of our exchange form here.
The swimwear must be accompanied with a completed exchange form, sanitary stickers and original hang tags still attached. You’re returned goods will be put through a quality review, assessed and either repaired or replaced.
Please ensure that you send your item via registered post as we are not responsible for lost or misdirected exchanges if you do not have proof of shipping and tracking.
PLEASE NOTE: We do not offer refunds. Shipping and handling charges are non refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.
WE DO NOT OFFER REFUNDS FOR PURCHASES MADE ON AFTERPAY. ALL SALES VIA AFTERPAY ARE FINAL. IF WE ARE UNABLE TO EXCHANGE WE WILL PROVIDE A CREDIT TO THE VALUE OF THE PURCHASE.
*ALL SALE ITEMS ARE FINAL, NO EXCHANGES OR REFUNDS WILL BE ACCEPTED ON THESE ITEMS.
All domestic and international items will be sent via registered post.
Standard shipping with tracking (generally 3-7 business days): Flat rate of $10
Standard shipping with tracking + signature (generally 3-7 business days): Flat rate of $12
Express Shipping (overnight, if order is in by 12pm): Flat rate of $15
International (generally 7-21 business days): Flat rate of $25
If a delivery is attempted whilst no one is home the courier should leave a 'sorry we missed you slip' and proceed to deliver your item to the nearest post office for your collection.
Orders placed on a weekend will be dispatched on the following Monday. Once your item has been distributed to Australia Post it becomes their responsibility and often shipping times can vary.
PLEASE NOTE: All international orders are sent via Australia Post Track and Trace International. We will provide you with a tracking number on request, however on some occasions these are not real-time trackable, they are only traceable in the event they go missing.